84 / 92
Definitions
The following terms shall bear the following meanings in these Booking Conditions:-
“Child”
means a person under the age of 12 years on the relevant return date of travel;
“Hala Abu Dhabi”,
“we” or “us” means Hala Abu Dhabi a division of Etihad Airways PJSC a
company registered in Abu Dhabi whose principal place of business is at P.O. Box 35566, Abu
Dhabi, United Arab Emirates;
“Force Majeure”
means any unusual circumstance beyond our control including but without
limitation war or threat of war, terrorist activity, adverse weather conditions, industrial dispute,
closure of airport or technical difficulties;
“Holiday & Service”
means the holiday or service booked by you or on your behalf with us;
“Lead Name”
means the first named customer on any product booking;
“Significant Change”
has the meaning set out in section 6;
“Agent”
means any Preferred Sales Agent, Tour Operator or Travel Agent through whom your
product with us is booked;
“UAE”
means United Arab Emirates; and
“You”
means any customer who is or may be considering the booking of any product and
includes all members of any party who are booking together.
1. The Contract
1.1
These conditions and other information in all Hala Abu Dhabi’s brochures, price booklets,
separate publicity material and our web site form the contract between you and us. All
products are subject to availability and these booking conditions. In the event of any conflict
between these booking conditions and any of the brochures, price booklets, separate publicity
material or our web site, these booking conditions will prevail.
1.2
You are recommended to read these booking conditions carefully and in the event that
there is anything, which you do not understand, contact Hala Abu Dhabi or your Agent (if you
have booked via an agent) for clarification.
1.3
You need to be aware that these conditions contain a limitation of our liability to you and
of our obligations in relation to any services and product, which you book.
1.4
These conditions do not govern your contract or affect your rights relating to any third
party whose services you may separately purchase and use on your Holiday.
1.5
When you have booked and paid for your service and we have issued a confirmation
or receipt to you or to your Agent, a contract exists between you and us and our terms and
conditions apply to this contract.
1.6
The Lead Name guarantees that he or she has full authority to make the booking on
behalf of all customers named in the booking and guarantees to pay all sums which are or
may become due for all products and services booked.
1.7
The purchase and sale of the product shall take place (or shall be deemed to take place)
and come into effect in the UAE, whatever the circumstances of your booking. Notwithstanding
any conflict of laws principles, these booking conditions and any contract between you and
us shall be governed exclusively by the laws of the Emirate of Abu Dhabi and the federal laws
of the UAE, and the Civil Courts of the UAE in Abu Dhabi shall have exclusive jurisdiction to
determine any dispute or claim that arises out of or in connection with the contract with you or
its subject matter or formation (including non-contractual disputes or claims).
2. How to Book
2.1
Bookings can be made through Hala Abu Dhabi or Etihad Holidays Retail Shops, Sales
Offices or directly with the Hala Abu Dhabi Call Centre +9712 5990700 in the UAE, via www.
halaabudhabi.comor through an Agent.
2.2
When a booking is made via an Agent, all communication with Hala Abu Dhabi must be
made via the Agent. In that case, all monies paid by you to the Agent are held by the Agent as
your agent until the booking is accepted and confirmed by Hala Abu Dhabi.
2.3
When bookings are directly made via Hala Abu Dhabi, correspondence will be sent to the
email address provided at the time of booking.
2.4
The lead name aged in the booking must be 21 years or above.
3. Payment
3.1
The full price of any services booked shall be due and payable at the time of booking.
3.2
We accept cash, bank transfers, credit and debit cards. Surcharges may incur for bookings
paid by credit & debit card.
3.3
Once full payment has been received for a confirmed booking, Hala Abu Dhabi will issue a
Travel Itinerary/ Voucher for all services booked. These vouchers must be surrendered by you
to the relevant supplier of the services, e.g. hotel or ground transportation supplier.
4. Price
4.1
All our prices are quoted in AED and/ or US$, (unless otherwise specified). Before
confirming the booking we will provide you or your Agent with current pricing for all products
and services booked including the price of any supplements, upgrades or additional services
you have requested.
Terms & Conditions
84