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4.2
The only additional charges we may pass on to you are those imposed by the UAE or other
regulatory bodies and/or airlines.
4.3
We reserve the right to change the price of any of the hotels, excursions and other services
shown on our website, brochures, price booklets and other separate publicity material
4.4
Unless otherwise specified your price does not include:
• Passport, visa and travel insurance;
• Cots, car seats, except for Hala’s Safari vehicles and food for infants;
• Meals other thank breakfast and unless otherwise specified;
• Room service, minibar, hotel extras and hotel car parking;
• Porterage personal expenditure, tips, laundry;
• Transport cost to your departure airport unless specified;
5. Changes or cancellation by you
5.1.
Changes
5.1.1
If you wish to change your booking after the confirmation has been sent and full payment
has been made, the Lead Name should contact their Agent if they booked via an Agent; or
Hala Abu Dhabi if they booked directly. All changes are subject to availability and have to be
advised in written form.
5.1.2
Amendments forparticulartravelarrangementsmightnotbepossibleafterconfirmation;
hence a cancellation charge of up to 100% might apply.
5.2.
Cancellations
5.2.1
If you or any member of your party wishes to cancel your booking once a booking has
been confirmed and an invoice or receipt has been issued, the Lead Name must notify their
Agent (or Hala Abu Dhabi if the booking was made directly with Hala Abu Dhabi) in writing. The
cancellation charges you will be required to pay, will be calculated on the basis of the date
we received the written notification and the booked departure date. Please note we cannot
refund amendment fees.
5.2.2
Cancellation charges vary according to the type of service booked. You will be advised at
the time of booking of the relevant cancellation terms and conditions.
5.2.3
Specific and more restrictive cancellation charges will apply during peak periods e.g.
public holidays, exhibitions, conferences, special events, Eid Holidays, Christmas and New Year
which will be advised at the time of booking.
5.2.4
Hala Abu Dhabi Stopover Packages
The below cancellation policy is applicable for the Stopover program; exceptions might apply
for different hotels. More restrictive cancellation charges are applicable as mentioned under
point 5.2.3.
Prior to scheduled date of arrival
Cancellation charge
2 days or less & no show
100%
5.2.5
For your own interest we strongly recommend that you arrange cover with a
comprehensive holiday insurance policy to travel and cover any eventuality of cancellation.
5.2.6
For any groups of ten or more customers travelling together special terms & conditions
apply, which will be advised during the booking process.
6. If we have to change or cancel your booking
6.1
We will do our utmost to deliver your product as booked. As we plan the arrangements
many months in advance we may occasionally have to make changes and reserve the right
to do this at any time.
6.2
If we have to make a Significant Change (as defined below) in circumstances where there
has been no Force Majeure, we will notify the Lead Name or your Agent as soon as practically
possible and you will have one of three options:
• Accepting the changed arrangements;
• Transferring to another product offered by us and paying or receiving a refund for any price
difference; or
• Cancelling the services and receiving a refund of all monies paid to us (excluding any travel
insurance)
6.3 Significant changes are limited to changes involving:
• A change of accommodation to a lower star grading; or
• Length of Holiday by more than 12 hours (excluding transport delays once you have
checked-in)
• Your product selection and preferred date of the booking
7. Refunds
7.1
In cases where any part of your Holiday is on a request basis, the deposit or final payment
will only be refunded in full if Hala Abu Dhabi is unable to confirm the booking and no
cancellation charges apply to any confirmed components of the Holiday.
7.2
No refunds will be available on unused services.
7.3
Any refunded payments will be processed by the same payment method used to make the
booking initially and to the same payee. The exception for this will be cash payments received
Terms & Conditions
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