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by Hala Abu Dhabi for the booked services which will be refunded in the form of a cheque to
the original payee on presentation of valid identification.
7.4
Allrefundswillbeprocessedwithin21daysofthepresentationoftheoriginaltraveldocuments
and invoice to Hala Abu Dhabi.
8. Our liability to you
8.1
We accept responsibility for ensuring that the travel arrangements you book with us
are supplied as described in our brochure or on our website. If any part of these travel
arrangements is not provided as promised, we will pay you appropriate compensation if this
has affected your enjoyment of your travel arrangements. We accept responsibility for the acts
and / or omissions of our employees and agents. Our liability in all cases (including in cases of
gross negligence) except for death or bodily injury shall be limited to a maximum of the cost of
your Holiday and any reasonable directly attributable costs.
8.2
We accept no responsibility for any delays or cancellations or non availability of any meal
or service due to Force Majeure.
8.3
In rare cases errors may occur when inputting prices into our reservations system or when
printing our brochure. We regret that any contract entered into on the basis of an erroneous
price will be void. Accordingly, you cannot seek to rely on an erroneous price when booking a
holiday. In the unlikely event of a booking being made following a systems error we will advise
you as soon as possible and offer you the choice of either a cancellation with a full refund or
continuing with your arrangements upon payment of the difference in price applicable.
8.4
You should note that the acceptance of any liability on our part in any circumstances is
subject to the amount of any claim against Hala Abu Dhabi being reduced by any amount
paid to the claimant from time to time for the same claim such as (1.3 General Notes for Hala
operated Tours & Safaris) any employee, agent or supplier of Hala Abu Dhabi who is in any
way responsible for the death, injury or illness you suffer and / or (1.3 General Notes for Hala
operated Tours & Safaris) under any relevant insurance policy held by the claimant.
8.5
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out
of an activity which does not form part of your Hala Abu Dhabi booking arrangements, we shall
at our discretion, offer advice, guidance and assistance. Where legal action is contemplated
and you want our assistance, you must obtain our written consent prior to commencement
of proceedings. Our consent will be given subject to you undertaking to assign any costs and
benefits received under any relevant insurance policy to ourselves. In any case, we limit the
cost of our assistance to you or to any one booking form to maximum AED 10,000/-.
8.6
If we make arrangements for you with any third party to provide any services other than
carriage by air, or if we issue a ticket or voucher provided by a third party such as surface
transportation, hotel reservations, car rental, or any other activities, in doing so we act only
as your agent. We will have no liability to you for any such services we arrange for you unless
any loss or damage is caused solely by our gross negligence and in such case our liability shall
be subject to clause 8.1. The terms and conditions of the third party service provider will apply.
Such conditions are available from us upon request.
9.
Your responsibility
9.1
You must ensure that you and all customers named on your booking have valid passports,
any appropriate visas and vaccinations. We are not liable for any costs, delays or illness
resulting from your failure to meet these requirements. Please check with the appropriate
tourist board/embassy of the destination you are travelling to prior to departure to ensure
you have fulfilled any visa/passport requirements in good time before you depart.
9.2
You are responsible for providing all information to us which we or any airline or other
carrier or customs or governmental body may require. This may include information about
your name, passport number, nationality, date of birth, gender, country of residence, travel
history, occupation, home address, point of origin, final destination and address at destination.
9.3
You are responsible for ensuring that any existing medical conditions or disabilities,
which may require assistance, are declared to us before you book your Holiday or, if newly
diagnosed, before the date of departure. W e can only accept your booking upon the clear
understanding that we cannot be liable if any carrier refuses to accept you or any member of
your booking as a passenger if this information is not made known to us. In all circumstances
it remains your responsibility to ensure that you are fit to travel and to participate in all of the
services and facilities which you have booked and undertaken and also that you have taken
the relevant travel and medical insurances. We reserve the right to ask for further medical
information from you if you notify a health matter to us and to refuse or cancel your Holiday
in our absolute discretion.
9.4
You are responsible for the behavior of yourself and all customers named on your booking.
We or our suppliers reserve the right to refuse your booking or to remove you and/or any
member of your booking from any arrangement if you or any member of your booking is
reasonably deemed to behave in a disruptive or dangerous manner. We will make no
refund or payment of any costs incurred by you or any member of your booking under these
circumstances, and you may face criminal prosecution.
9.5
You are reminded that the Guest Guide of our vehicles have absolute authority over the
vehicle and its guests whilst boarding or in motion. The Guest Guide or other authorized
representative of Hala Abu Dhabi can refuse to carry anyone if they are unruly or are otherwise
unfit to travel or are a danger to the experience or other guests. If you are refused carriage
in these circumstances your services will terminate immediately and will be considered as
a cancellation by you in accordance with Section 5.2 in such circumstances we will have no
further responsibility or liability to you or any member of the booking.
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